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ROMAN

2 Week Free Trial

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Plan Breakdown

Each plan includes all listed features

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Up to 50 orders/month

Perfect for serious early stage brands that are shipping internationally who want delivery issues handled quitly and professionally, without losing hours to couriers claims or anxious customers.

£199 per/month

50 - 150 orders/month

For growing brands where shipping problems are now affecting reputation, cashflow and customer trust. We will take full control of post dispatch issues so that your team can stay focused on growth, not operations.

£349 per/month

150 - 300 orders/month

For fast scaling brands where shipping failure can become a high level risk. We take ownership of every case so your time stays focused on growth, not on low return admin.

£599-£899 per/month

Custom orders/month

For high-volume operations needing fully managed shipping support. All features included as detailed below + custom additions if needed.

Custom pricing

Pause or cancel anytime. No setup fees. No long-term contracts.

What every plan covers

Each plan contains the same features. Plan pricing varies depending on order volume.

Feature

Explanation

Tracking & Delivery Problems

We monitor every shipment and step in when delays, missing scans, failed deliveries, or tracking dead-ends appear - resolving the issue directly with the courier and keeping the customer updated.

Lost / Damaged Parcel Management

If a parcel is lost, misrouted, or arrives damaged, we handle the full investigation: gathering evidence, contacting the courier, preparing documentation, and guiding the client toward the correct resolution.

Customs and International Issues

We resolve customs holds, missing documents, incorrect HS codes, duty/VAT confusion, and any cross-border problems - coordinating with customs teams and guiding customers through required steps.

Claims Management and Filing

We build complete claim packets, file claims where allowed, manage courier back-and-forth, escalate when needed, handle appeals, and track compensation until the case is closed.

Return Management and Reverse Logistics

We create clear return instructions, track inbound returns, handle lost return parcels, and manage the refund/replacement workflow with the brand.

Customer Communication and Support

We handle all shipping-related customer messages across email and WhatsApp - providing structured updates, calming anxious buyers, and protecting the brand’s reputation.

Address and Delivery Issues

When customers enter incorrect or incomplete addresses, we correct details with the courier, arrange redelivery, reroute parcels, or coordinate collection to ensure successful delivery.

Client Dashboard and Reports

Every week, we provide insights on delivery performance, courier reliability, common failure reasons, top countries with issues, claims outcomes, and actionable recommendations.

Courier Escalation and Investigation Management

For serious issues, we escalate cases inside courier systems, contact support teams, request internal scans, follow up every 48 hours, and keep detailed logs until resolved.
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+44 7404 965583

support@romanlogistics.co.uk